COURSE LIST
Courses will be conducted by the Executive Vice Presidents and Vice Presidents. The trainer, course topics, and course materials will be reviewed and selected by the University Committee:
Yvonne Bell, President / CEO
Dolores Martinez, Executive VP / COO & CXO
Courses offered are subject to change, and additional course topics may be added as applicable. Classes will be held at the Corporate Office in El Centro, CA or via video conference.
“THE 7 HABITS OF HIGHLY EFFECTIVE PEOPLE”
Trainers: Yvonne Bell, President / Chief Executive Officer
Dolores Martinez, Executive VP / Chief Operations & Experience Officer
This course will introduce the book “The 7 Habits of Highly Effective People” by Steven Covey and discuss some of the habits and principles that are relevant in business today to be effective in achieving goals. We all want to be successful, and one way to do so is to discover the habits that will help us along the way. As part of this course, we will go over the concept of perception and how it affects employees, patients and Innercare. The perception someone constructs can become their reality, and it could prevent people from having healthy conversations with each other. Understanding the importance of perception allows us to act appropriately within our environment while also creating our own experience of the world around us.
EMAIL ETIQUETTE & EFFECTIVELY SUPERVISING STAFF
Trainer: Young Kwon, Executive VP / Chief Legal Officer
This course will explore the world of email communication, including benefits and pitfalls. While the use of emails in business settings can provide readily available communication access and convenience, it can also have consequences for the unwary user. This training session will identify and discuss legal and practical issues associated with use of emails and provide guidance. In addition, this course will delve into how managers and supervisors can manage staff in a way that promotes a positive, productive and efficient working environment.
PATIENT CARE STANDARDS & RISK MANAGEMENT
Trainer: Dr. Allan Wu, Senior VP / Chief Medical Officer
Maintaining standardized processes and clear communication is essential to managing and optimizing patient care. In this course, we will cover some best practices on continuing to provide the best health care for our patients, as well as managing difficult situations and conflict resolution. We will also discuss basic risk management practices, such as preserving data or path specimens, confidentiality, etc., and compliance with governing agencies, such as HRSA.
TRAINING GUIDE
Trainer: Dolores Martinez, Executive VP / Chief Operations & Experience Officer
Proper training and a clear understanding will ensure the growth of both the employee and the clinic. This course will go over the Onboarding Training Program to ensure managers/supervisors are covering all topics in appropriate detail during the New Hire’s first week of employment.
SLIDING FEE DISCOUNT PROGRAM
Trainers: Marlene Rizo, Senior VP / Chief Financial Officer
Erica Torres, Director of Practice Operations
As a FQHC, Innercare is required to provide sliding fee discounts to patients so that all individuals may receive health care regardless of their ability to pay. This course will cover the sliding fee discount application process, discount categories, and services covered.
HIPAA PRIVACY & SECURITY
Trainer: Lisa Gaxiola-Davis, VP / Chief Compliance & HIPAA Officer
In this course, we will cover how we must comply with applicable federal and state laws and regulations, Innercare’s own internal policies and procedures, and good business practices.
COMPUTER BASICS
Trainer: Donny Kim, Associate VP / Chief Information Systems Officer
Yolanda “Yoli” Lantz, Associate VP of IT
Having a good understanding of the commonly used computer functions and jargon will help you become more efficient with technology. This Computer Basics class will cover computers and their components, hardware, and software. You will get to know your desktop and folders and learn tricks and shortcuts.
COACHING & DEVELOPMENT
Trainer: Carole Felix, Associate VP of HR
This course will cover effective ways of coaching and developing staff, with an emphasis on improving work habits, skills, and communication. We will also review appropriate corrective action procedures and documentation requirements to help the employee improve job performance.